Confirmation and Deposit
Once your cake design is agreed, a detailed quote will be sent to you. If you agree with the details of the quote, your 25% deposit needs to be received as soon as possible to reserve your 'make by' date. As soon as your deposit is received, a receipt will be issued and this confirms the date in the diary for your cake.
Deposits are non-refundable.
Quotes are guaranteed for 3 months. Cakes At No.9 reserve the right to review quotes that have not been accepted within the 3 month period.
Full payment of the outstanding balance on your cake must be received within 14 days of the date of the agreed 'make by' date for celebration cakes, and 28 days for wedding cakes. A reminder will be made for the balance payment as we appreciate that cakes will often be booked well in advance. Any cake ordered at short notice (within the period between 'balance due' and 'make by' dates) must be paid in full at the time of the quote acceptance.
If for any reason you wish to cancel your order, please contact us, in writing or by email as soon as possible.
Once full payment has been made, work will start on your cake and if you need to cancel for any reason during those 14 days (celebration cakes) or 28 days (wedding cakes), a refund can not be made.
In the unlikely event that we need to cancel an order, we will give as much notice as possible and arrange a full refund.
Cakes At No.9 will strive to create your cake exactly to the design description agreed.
If you need to amend the design of your cake, please notify us as soon as possible. Changes cannot be made after full payment has been received.
Publication & Advertising
Photographs taken of your cake prior to delivery will remain the artistic property of Cakes At No.9. Photographs will never appear on any social media or advertising medium prior to the event date that the cake was ordered for.
Care Of Your Cake
Cakes collected from Cakes At No.9 are no longer the responsibility of Cakes At No.9 once the collection form has been signed by the person collecting the cake.
Cakes delivered by Cakes At No.9 are no longer the responsibilty of Cakes At No.9 once the delivery has been signed for by the person receiving the cake. Please note that this may be a hotel manager etc where the cake will be inspected and signed off following set up at a venue if that has been agreed.
A copy of this form will be left with the cake recipient.
Please store your cake in the delivery box in a cool room away from direct light, heat and any pets, and where it will not be knocked or moved.
Please do not place your cake in a fridge as this dries out the cake and can cause the icing to lose shape and colours to run.
Once cut, wrap any edges in film to preserve the freshness.
The cake is best eaten within 48 hours of delivery but will happily keep for a week.
Cakes At No.9 take every care to ensure that only the finest ingredients are used in our cakes. However, often these ingredients cannot be guaranteed to be free from common allergens. Also, other cakes are made in the kitchen and those may contain nuts.
If you know one of your guests has a specific allergy, please discuss this with us as we may be able to make something equally delicious for them if they are unable to eat your cake.